For years, I was a dependable vendor on Cardmarket, one of Europe’s most notable platforms for buying and selling cards. I managed a great status — about four hundred beneficial evaluations, zero disputes, and regular, Qualified assistance. But one unjustified dispute, handled by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, altered every thing. on this page, I will share my personal practical experience, make clear the structural flaws in Cardmarket's dispute method, and situation a stark warning to other sellers.
A clean up Record Built in excess of a long time
A established vendor With 100% beneficial opinions
ahead of the incident, I had been exactly the sort of seller each individual Market values. I shown investing cards accurately, explained disorders transparently, and shipped immediately. I never obtained just one complaint — only praise.
the necessity of Trust on Cardmarket
standing is every thing for sellers on Cardmarket. just one blunder — even one that isn’t your fault — can hurt several years of effort. That’s what makes my Tale so alarming for Other people operating on the System.
The Dispute That Shattered My Standing
consumer requested the Wrong Card, Then Blamed Me
The difficulty started any time a purchaser ordered a card listed exactly by identify, established, and situation. on obtaining it, they falsely claimed I'd sent the “Erroneous version” — Inspite of obvious listing evidence exhibiting I hadn’t.
Proof Ignored by assist
I submitted screenshots of the listing, card Edition, and situation to verify my precision. But Cardmarket help, specifically Silvia Parravano, ignored the facts. as an alternative to reviewing the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling with the Dispute
No honest Investigation
Silvia’s final decision was unilateral. She didn’t admit my evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No Listening to. No 2nd opinion. No attractiveness.
No Warning, No Communication
What produced this even worse was the suddenness in the action. I was locked away from my account right away. My appeals — requesting an evaluation or escalation — had been fulfilled with automated responses or silence. Silvia Parravano exercised total authority without having accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In observe-ups, my situation was also seen by Christian Tobehn, One more member of Cardmarket's help workforce. sad to say, instead of examining the info objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections and a permanent ban.
A sample of Seller Disregard
Are genuine Sellers remaining Silenced?
following this working experience, I started looking into on the web community forums and Neighborhood threads. I immediately identified I wasn’t by yourself. Dozens of long-time sellers documented similar activities — lots of involving Silvia get more info Parravano.
a standard topic? prospective buyers usually earn, regardless if Mistaken — and sellers are still left voiceless.
How This Hurts the Entire Market
even though platforms really should shield consumers, ignoring proof from truthful sellers results in a broken ecosystem. When belief is just one-sided, lousy actors take advantage, recognizing they’ll be shielded by biased guidance agents.
the challenge: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s method
one of the most alarming issue may be the absence of the appeals process. as soon as team like Silvia or Christian make a choice, it’s last. There’s no 2nd evaluate, no accountability, and no way to restore entry to your account — no matter how sturdy your proof is.
danger of Abuse and Blackmail
In my situation, I was indirectly coerced into refunding a Phony claim — or shed my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer service.
economic and Emotional implications
small business reduction right away
I invested years in making my vendor profile. All that effort and hard work was wiped out instantly, in addition to potential foreseeable future income. My seller dashboard, purchase heritage, and faithful shopper foundation — all gone.
Emotional Toll over a dependable Seller
This wasn’t just a business hit. It was demoralizing. to generally be treated like a fraud immediately after yrs of integrity was emotionally devastating. I followed just about every rule, and however acquired punished.
What Cardmarket should Do to Regain belief
Platform Reforms Are Urgently wanted
If Cardmarket would like to retain quality sellers and forestall long term abuse, it have to:
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✅ Introduce a clear attraction approach for blocked accounts
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✅ demand disputes for being reviewed by a minimum of two independent support brokers
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✅ coach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who submit apparent, factual evidence
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✅ build accountability metrics for workers decisions
Without these improvements, trustworthy sellers will proceed to get collateral damage within a technique that blindly favors purchasers.
last views: Be cautious, Stay Documented
should you be at present promoting on Cardmarket, don’t suppose your ideal history will protect you. you happen to be always just one purchaser criticism — even a Wrong a person — clear of getting silenced.
secure your self by:
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Taking screenshots of each listing
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Archiving communication with consumers
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Backing up your account knowledge regularly
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planning for disputes — Even when you do practically nothing Completely wrong
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn must function a serious warning to any person utilizing Cardmarket. I thought within the System. I played by the rules. And I however received taken out without the need of bring about.
If Cardmarket carries on to disregard seller rights, extra trustworthy suppliers will walk absent. And when that transpires, the platform gained’t just shed sellers — it’ll drop its credibility.
Has a little something identical occurred to you? Share your knowledge and assist increase consciousness. Sellers are worthy of superior.